Service Policy

Remaq Supply Chain provides comprehensive logistics, sourcing, and inventory management services. This Service Policy outlines what clients can expect from our services, including service availability, support, and limitations.

Remaq Supply Chain strives to maintain continuous service availability for our logistics operations. However, occasional maintenance may be necessary for system improvements. We provide advance notice of any planned service interruptions.

Our support team is available Monday through Friday during business hours. We aim to respond to all inquiries within 24 hours. Urgent logistics matters receive priority support with immediate response protocols.

Remaq Supply Chain maintains secure data storage for all client shipment information, inventory records, and supply chain documentation. All data is encrypted, regularly backed up, and available for client access whenever needed.

Our services are subject to international shipping regulations, customs requirements, and carrier availability. Force majeure events, natural disasters, or government restrictions may impact service delivery timelines.

Remaq Supply Chain reserves the right to modify service offerings to improve quality and efficiency. We provide reasonable advance notice of significant changes to our service portfolio or pricing structure.